Terms of Use.

Welcome to Relembrando, a service operated by Relembrando LLC, a company organized under the laws of the State of Texas, United States ("Relembrando," "we," "us"). These Terms of Use govern your access to the app (iOS and Android), the web app (app.relembrando.com), capture via WhatsApp, and this website. By using Relembrando, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the service.

What Relembrando is

Relembrando helps families record life stories and Letters to the Future. You record audio on the web, in the app, or through WhatsApp, and we transcribe and organize it into a family book that can be exported as a digital book (PDF or EPUB).

Your account

To use the service you need to create an account — for example, with Google Sign-In, Sign in with Apple, by email, or through WhatsApp. You are responsible for keeping access to your account secure and for the activities carried out through it. Provide accurate information and keep it up to date. The service is intended for people aged 18 or older; minors should use it only with the consent and supervision of a responsible adult.

The content you create

The audio, text, photos, and stories you add are yours. You retain ownership of that content. By using the service, you grant us the permission necessary to store, process, and display that content solely to provide Relembrando to you and to the people you share it with — including transcribing audio, organizing the text, and generating your book exports.

You represent that you have the right to record and submit the content you add. When you record other people's stories, do so with their knowledge and agreement.

Artificial intelligence

We use artificial intelligence services to transcribe your speech and organize the text. As with any automated transcription, the result may contain inaccuracies — we recommend reviewing the text. As described in our Privacy Policy, your family's audio and stories are not used to train AI models.

Acceptable use

When using Relembrando, you agree not to:

• upload content that is illegal, offensive, or that infringes third-party rights;
• use the service for fraudulent, abusive, or unauthorized purposes;
• attempt to circumvent the service's technical, security, or access limits;
• interfere with the operation of the platform or with other users' experience.

Subscriptions and payments

Some features require a paid subscription. We offer a 14-day free trial; at the end of the trial, the subscription renews automatically at the plan price unless you cancel before the trial ends. You may cancel renewal at any time — access remains until the end of the period already paid for. Purchases made through the apps are processed by the App Store (Apple) and Google Play and follow those platforms' billing, renewal, and refund rules; card payments on the web are processed by Stripe, with Relembrando LLC as the party responsible for the charge (merchant of record).

Right of withdrawal (consumers in Brazil): if you are a consumer resident in Brazil, you may withdraw from the purchase within 7 (seven) calendar days, counted from the purchase or the charge, with a full refund of the amounts paid, in accordance with Article 49 of the Brazilian Consumer Protection Code (CDC). For purchases through the app stores, refunds follow the respective store's policy; for web purchases, we process the refund directly. The 14-day trial lets you cancel before any charge.

Account termination

You may delete your account at any time directly in the app, as described in the Privacy Policy. We may suspend or terminate access for anyone who violates these Terms or uses the service in a way that harms other people or the platform.

Warranties and liability

Relembrando is provided "as is." We do our best to keep the service stable and to protect your memories, but we do not guarantee that it will always be available or error-free. We recommend keeping copies of any content that is important to you. To the maximum extent permitted by law, we are not liable for indirect damages arising from the use or unavailability of the service.

Changes to these Terms

We may update these Terms from time to time. When there are material changes, we will update the date at the top of this page and, if necessary, notify you through the service's channels. Continued use after an update means you agree to the new version.

Governing law

These Terms are governed by the laws of the State of Texas, United States, without prejudice to applicable mandatory rules. If you are a consumer resident in Brazil, Brazil's public-order consumer-protection rules apply — in particular the Consumer Protection Code (CDC) — and you retain the right to bring any dispute in the courts of your domicile. For all other users, the competent forum is the State of Texas.

Contact

Questions about these Terms? Reach us at contato@relembrando.com.